Chatting Away at the Dealerships

Instant messaging or "chatting" used to be reserved for those of us that are in front of a computer all day and didn't want to use the phone to catch up with their spouse or friend.  "Chat" or "instant messaging" has been rising in popularity and adoption over the past few years and now businesses are utilizing this technology to service their customers better and to provide more timely turn around in the sales process. 

Chat and instant messaging has become more mainstream and it's estimated that Social Networking website, Facebook, has 1 billion instant messages sent per day on their network.

Automotive dealers have been hearing from their customers that "chat" technology is something that they desire and many auto dealers, including Grubbs Infiniti, are adding "chat" to their websites. The new Grubbs Infiniti website (www.grubbsinfiniti.com) incorporates "chat" technology and allows customers or prospective customers to ask questions about new/pre owned inventory, pricing, parts availability or service questions. 

How Does It Work?
After the website visitor clicks on the "Chat Now" button, as shown above,  they are asked to enter their name and check either "Pre Owned", "New Inventory", "Parts" or "Service". 

After the box is checked the "chat" session begins and web visitors can get answers to their questions in real time.


“Real-time ‘Chat" is a particular feature that we are excited about. The ability to answer customer questions and concerns in real time will prove itself priceless,” says George Grubbs III.



Of course the personal touch is still part of the experience that you receive at Grubbs Infiniti. However, if it's a quick question or something that you want answered via chat it's really easy to use.


If you are still uncomfortable about this new "chat" feature and want to speak with someone in person we encourage you to pick up the phone or come down and see us.  Face to face communication is still our favorite and we hope to see you in person soon. 
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The All-New Grubbs Infiniti Website

Grubbs Infiniti is pleased to introduce an all-new website, integrating the newest technologies to give our customers the best possible online experience. This new, more interactive website was designed to enrich the car buying and ownership experience.

“We wanted a way to stand out and provide nothing less than a First Class experience for anyone visiting our website, just like the same experience they get at the dealership,” says George Grubbs III.

The new website integrates virtual inventory for all of our new and pre-owned vehicles to deliver quick-loading, visually appealing information that will help customers make better purchasing decisions. Customers can take advantage of cutting-edge capabilities to quickly and intuitively submit leads and search inventory by body style, make, model, color, year, MPG, and desired price range.

This virtual showroom delivers a wide range of multimedia that includes, among other items, video displays for used inventory and 360 degree interior and exterior views for new inventory.

“Real-time ‘Chat’” is a particular feature that we are excited about. The ability to answer customer questions and concerns in real time will prove itself priceless,” says George Grubbs III.

The new website still allows customer to submit online credit applications and the ability to set up service appointments as well as details about store locations and contact phone numbers.

The Grubbs Family has been in the automobile business since 1948 when Hubert Grubbs sold used automobiles in front of his grocery store in Dallas. Hubert later opened a used car lot and then a Dodge dealership in Dallas in the early 1950s. The Grubbs Family has sold many different brands of automobiles over the years and is one of the original Infiniti dealers.

Grubbs Infiniti’s mission is to serve our customers beyond expectations at purchase and throughout ownership. We ensure our customers experience the Grubbs difference in service, products, and processes. We achieve this through professionalism, integrity, and commitment.